Effective reporting results in Effective decision-making.
Our reports include information relating to assets, service performance, system performance and various trending information so informed decisions can be made to improve your IT Services and properly budget your IT Investments.
Age, Generation, and general tracking
Statistics & Trends
Valuable statistics and trends
Asset and Service Performance metrics
Metrics that matter
Our reporting metrics sets us apart from other IT Companies, custom based reporting metrics have been developed to give you far better insights to your IT Services than our competitors. It’s one of the many things that Interwise IT does to set us apart from the rest.
- Tickets Opened
- Tickets Closed
- Ticket Resolution Time
- Helpdesk Chat Message Statistics
- Email Message Statistics
- Phone Call Statistics
- Security Statistics
- Service Performance
- Availability Metrics
Why is IT Reporting Important?
IT reporting is a critical component of any IT service organization. By providing detailed analytics and performance data, it helps managers to make informed decisions about where to allocate resources and where to focus improvement efforts. Additionally, it can identify emerging trends and issues before they become major problems.
Effective IT reporting should be tailored to the specific needs of the organization and should be able to provide both summary and granular data. In order to be truly useful, it must also be easy to generate and interpret. When done correctly, IT reporting can be an invaluable tool for optimizing service delivery.