Managed IT for Logan and the Gold Coast
IT that just works.
Looked after locally since 2008.
Managed IT, security and phones for businesses with 10 to 100 people. We watch, patch and fix in the background, so most problems never reach your desk.
- Local team, no offshore helpdesk
Instant quote
What kind of business are you?
Your quote, sent straight to you. No unwanted sales calls.
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Call us on 1800 468 379 and we'll help straight away, or Book a meeting.
- 8
- Questions to an instant quote, about 2 minutes
- 1
- Team and one number for IT, phones and website
- 2008
- Looking after local businesses since
Sound familiar?
IT should not be the thing slowing your business down.
Problem: Every problem turns into a phone call and a wait.
How we help: We monitor your devices and fix most issues before anyone notices. When you do need us, every call and email becomes a ticket, triaged by urgency and worked by a technician.
Problem: Nobody can tell you if your backups actually work.
How we help: We check backups daily and test restores, so recovery is a known quantity, not a hope.
Problem: New starters wait days for a laptop and logins.
How we help: Tell us who is starting and when. Their device, email and access are ready on day one.
Problem: You are paying three providers and none of them own the problem.
How we help: IT, phones and website with one team and one number. If it touches technology, it is ours to fix.
What we handle
One team for all of it. One number to call.
Stop juggling an IT company, a phone provider and a web developer. We run the lot, and we answer for it.
Managed IT
Helpdesk, monitoring, patching, backup, Microsoft 365 and endpoint security, run as one fixed monthly plan sized to your team.
Cyber security
Email filtering, sign-in protection and staff training that turns your team into a defence, not a risk.
Every Managed IT plan
What is included. No fine print.
Your plan is sized to your team. The instant quote lists every inclusion against your answers, so you know exactly what you are paying for.
Helpdesk
Anything that was working and stopped, fixed by phone and email during business hours.
Proactive monitoring
Alerts on your devices and servers, acted on by a person.
Patching and updates
Windows, Microsoft 365 and common apps kept current; critical patches within 48 hours.
Security Core
Managed antivirus, drive encryption and multi-factor sign-in on every computer we manage.
Email filtering
Spam, phishing and malicious attachments stopped at the door.
Backup
Kept in Australian data centres and checked; server backups are restore-tested.
Changes, starters and leavers
Optional: include requests and people joining or leaving in the monthly fee, or pay as they come up.
Documentation
Your network, passwords and setup recorded, so nothing lives in one head.
Yearly IT plan
A plain-English review of what to replace, upgrade or budget for.
Who we work with
Businesses that can't afford to be down.
Medical & allied health
Clinical software kept running, patient records protected, and a plan for when something goes wrong.
Legal & accounting
Client confidentiality, secure email and practice software that is there at deadline time.
Trades & construction
Crews on phones and tablets, an office that keeps quoting, and devices you can wipe if one goes missing.
Switching providers
Four steps. No downtime drama.
Review
We look at what you have and tell you, in plain English, what to keep and what to fix.
Prepare
We plan the changeover around your hours, so your team keeps working.
Take over
We collect access from your old provider and lock the doors behind them.
Run
Monitoring, patching and support from then on. You stop thinking about IT.
Right-fit check
Not sure we suit you? Ask the wizard.
Ten quick questions about your team, your setup and what you need from IT. You get a straight answer, including when we are not the right fit and what to look for instead.
- 10 questions
- 2 minutes
- 0 contact details needed to see the result
Where we work
Logan to the Gold Coast.
Most support happens remotely within minutes. When it needs hands on a device or a network cabinet, a technician comes to you.
IT support Logan
- Logan Central
- Springwood
- Shailer Park
- Loganholme
- Eagleby
- Waterford
- Underwood
- Slacks Creek
IT support Gold Coast
- Ormeau
- Pimpama
- Coomera
- Helensvale
- Southport
- Robina
- Nerang
- Burleigh Heads
Why Interwise IT
Locally owned. Personally accountable.
Interwise IT started in 2008 and has grown into a local team looking after businesses from Logan to the Gold Coast. No franchise, no call centre, no corporate parent. When you call, your request is triaged and handled by a team that knows your setup.
- Onsite help across Logan and the Gold Coast when remote is not enough.
- Backups kept in Australian data centres.
Google reviews
What people say about us on Google.
Reviews and rating from Google Maps, shown live in the order Google ranks them as most relevant.
Insights
Latest from our insights.
Business phone features worth switching onSix business phone system features most small businesses already pay for and never set up, and what each one does for your callers.- Christmas shutdown IT checklistClosing over Christmas? Twelve IT jobs to tick off before you lock the door, from email auto-replies to testing your backups.
- Year-end IT review: what to check before JanuarySeven areas to review at year end, from admin accounts nobody uses to the software subscriptions you forgot you pay for.
The platforms behind your IT
Questions
Straight answers.
Still unsure? Call 1800 468 379.
How much does managed IT cost?
It depends on how many people and devices you have and what you need covered. The instant quote builds a plan from your answers in about two minutes and sends you the full figure, with every inclusion listed.
Why a 12-month agreement?
Onboarding takes real work up front: documenting your environment and deploying our management, security and backup tools to every managed device. We include it in every Managed IT agreement instead of charging an onboarding fee, and the 12-month term is what makes that work. Anything we find that needs fixing is quoted separately. The agreement is reviewed and renews each year. If it isn't working for you, give us 30 days' notice. Leaving in the first six months carries an early-exit fee, set out in your agreement before you sign.
Can you take over from our current IT provider?
Yes. We review what you have, plan the changeover around your hours, then collect access from your old provider and secure it.
Do you support Google Workspace?
We work in Microsoft 365. We set it up properly, secure sign-ins, manage licences and back up the data. If you are on Google Workspace, we can plan a move to Microsoft 365 with you.
What happens outside business hours?
Monitoring runs around the clock. Outside business hours, support is available for critical issues.
We are already a client. How do we get help?
Call 1800 468 379, or start a remote support session at support.interwise.net.au. Every request becomes a ticket with our service desk.
Already a client?
Get help in the way that suits you.